Privacy Policy
Last Updated: 8 April 2025
Introduction
Perceptron AS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use ZenTransfer.
Information We Collect
Personal Data: Email address, name, and payment information when you register or make a purchase.
Usage Data: Information about how you use ZenTransfer, including system logs for diagnostic purposes.
Content Data: Any content you create on or upload to ZenTransfer.
Billing Records: Transactional records for payments and refunds.
How We Use Your Information
Provide Services: To operate and maintain ZenTransfer.
Improve Services: To understand how the service performs and make improvements.
Communication: To send you transactional emails related to your use of the service and occasional marketing emails (from which you can unsubscribe).
Legal Obligations: To comply with legal requirements and enforce our terms.
Data Sharing and Disclosure
We may share your data with:
Service Providers: Third-party vendors who assist in providing our services, such as payment processors and infrastructure providers.
Legal Requirements: When required by law or to protect our rights.
Data Security
We implement robust security measures to protect your data:
Encryption: All data is encrypted in transit and at rest when using the ZenTransfer website. When transferring files with FTP the content is transferred unencrypted over the internet and intermediaries can read the content. Do not use unencrypted FTP for sensitive or confidential data.
Access Controls: ZenTransfer employees do not access Content Data. The system is designed to prevent employee access, and operational procedures and technical controls prohibit such actions.
Data Centers: Personal Data, Usage Data, and Billing Records are stored in our data centers located in the European Union and the United States. We use global redundancy to ensure reliable and efficient service performance. For transfers to the United States, we rely on the EU–U.S. Data Privacy Framework. Content Data is stored in one of our worldwide data center regions. When you connect to our service we automatically route traffic and uploads to the closest/fastest location. This means that your upload endpoint will change if you travel physically or use a VPN.
System Logs: System logs are used solely for diagnostic purposes. System logs are stored on our endpoints and in data centers in the European Union.
While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We continuously update and monitor our security practices to enhance the protection of your data.
Data Retention
Personal Data: Personal data and content are retained as long as your account is active or as needed to provide services. You can delete your account at any time through the User Profile page.
Content Data: ZenTransfer will temporarily keep your content on our servers until the workflow has succeeded, after which the content will be permanently deleted. ZenTransfer is a workflow service, not a storage service.
Billing Records: We keep billing records for the duration required by Norwegian law.
System Logs: We retain system logs for a maximum of 30 days for diagnostic purposes.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access: Request access to your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction: Request restriction of processing your data.
Data Portability: Receive a copy of your data in a structured format.
Objection: Object to the processing of your data.
To exercise these rights, log in to the service and use the self-serve options accessible from your User Profile page on or contact us at the address provided below.
Cookies and Tracking Technologies
We use only strictly necessary cookies for authentication, session management, and logging to help us provide a reliable service. Our log data do not contain any personally identifiable information. We store a fingerprint of your ip-address and browser to help us identify and prevent abuse and enforce usage limits.
International Data Transfers
Your information may be transferred to and processed in countries other than Norway. We ensure adequate protection is in place for such transfers. Data is stored at-rest in the United States, France, or Singapore.
Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children, just as we do not track or collect data from any of our users.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Information
For questions or concerns about this Privacy Policy, contact us at:
Perceptron AS
hello@perceptron.no
Munkerudveien 28 G
1163 Oslo, Norway