We offer support on a best effort basis via email on
hello@zentransfer.io. Paying customers can reach us via WhatsApp (phone number on our receipts and invoices). As a tiny company there is very little bureaucracy and short ways to a fix; you talk to the devs when you contact support. However, we haven't solved sleep, timezones, nor the need to occassionally do other stuff. We acknowledge that we're a tiny team, so we build using proven, reliable, and redundant architectures, automate testing and fail-fixing, and try to take ourselves out of the equation as much as possible to make a world-class service. However, we are still human and we make mistakes from time to time, and the internet does not always cooperate. See our historical uptime on
status.zentransfer.io/. If you are using ZenTransfer for critical workflows we recommend that you have an emergency backup solution of sorts in case shit hits the fan. Subscribe to our status page and you will be notified of planned maintenance and ongoing incidents.
